Already booked? We'll pull it up and take it from there
Whether you booked through us or need help reviewing an itinerary, an agent can retrieve your reservation and walk through it with you.
Reservation support, by phone
Retrieve a booking
Have your confirmation number or the traveler's full name and travel date ready, and your agent will pull up the reservation.
Confirm itinerary details
Flight times, layovers, baggage allowance, and fare class, read back to you clearly before you travel.
Add or correct traveler info
Passport details, frequent flyer numbers, contact information, and known traveler numbers, added or corrected on file.
Special assistance requests
Wheelchair assistance, dietary requirements, and unaccompanied minor arrangements coordinated with the airline.
Seat & group coordination
Requests to seat a family or group together, subject to the operating airline's availability.
Pre-departure check-in
A reminder call or answer to any last question in the days before you fly.
Have these on hand
Your confirmation number
Found on your original booking email, or the traveler's full legal name and date of travel if you don't have it.
What you need changed or confirmed
Whether it's a detail check, a correction, or a special request, tell the agent up front so they can route you correctly.
A way to verify your identity
For security, agents may confirm the name, email, or phone number on file before discussing booking details.
Looking to change your flight instead? Date changes and cancellations are handled on our Flight Changes page.